Phone calls

We may occasionally try to contact you from 0300 123 23 23.

If you receive a call from this number, it is one of our friendly team hoping to speak to you about:

  • booking your next or first donation appointment
  • an appointment you already have booked

You may have also tried to contact us and we’re returning your call.

Call charges

The cost of calling a phone number depends on the digits it starts with, your phone provider and whether you use a landline or mobile.

You may get free calls to some numbers as part of your call package. Check with your phone provider.

Calls to 0300 123 23 23 may be charged at local rate depending on your provider.

Please note, we may send SMS messages to donors from 0786 0034 984.

Textphone users

To use Text Relay dial 18001 0300 1232323.

To use text chat please SMS 07860 034343.