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Improving your online service

More donors than ever are using the online service at blood.co.uk and the NHS Give Blood mobile app.

To help make things easier for you, we’ve been working hard to make improvements to both the website and the app based on the feedback we have received.

New 'Suggested Venues' feature

When you log in, you will now see suggested venues and dates to help you book your next appointment more quickly.

The suggestions are based on where you usually donate blood, and any 'Favourite' venues you have chosen. If any of the suggestions are suitable, simply click the 'Book' button and you will be taken straight to a list of the available appointment times at that venue and date.

You can then quickly select a time and confirm your appointment. Your appointment details will display on your 'My Donor Record' page each time you log in.

If you dont have any suggestions to begin with, just make sure to select the 'Add To Favourites' star next to any venue when you are searching for an appointment and you will start seeing that venue come up in the suggested venue box.

Suggested venues function
The new suggested venues feature

Updated appointment search

We know that occasionally you might want to search for an appointment at a venue or on a date that doesn’t appear in your 'Suggested Venues' box, so we’ve also made some improvements to make the appointment search process to make it easier.

To perform a custom search, just click 'Search for an appointment' on your 'My Donor Record' page.

You can now easily choose a place and which date range you want to use for your to search for an appointment.

The default range is up to 120 days from the date you can next give blood, but it can be extended to look further ahead.

The updated 'Advanced Search Filters' will also help you refine your search if you need to.

You can choose specific days of the week or times of day to search. You and you can also choose to only see places when there are still appointments available by using the 'Available Appointments Only' option.

As you move through the search steps you’ll notice things have been updated to improve the look and make it easier to use.

There’s a brief summary at the top of each step to help make things clearer, and it’s much easier to go back a step if you change your mind at any point.

Searching for an appointment
Searching for an appointment

Updating your donor account and preferences

It’s easier than ever to update your donor account too.

Just use the menu at the top of the page and visit click 'Manage My Account' to access a range of features.

Here you can instantly update your personal details, change your password, or manage your favourite venues.

Managing your account
Managing your account

Get the app for Apple or Android

Our app is the simplest way to use your online account. It can do all the things you can do online, plus there are some extras in there too! For example, you can only view your digital donor card via our app.

Search for 'NHSGiveBlood' in the relevant app store for iOS and Android devices. Once you have downloaded the app, simply sign in using your online account details.

We hope you’ll like our recent improvements, and we are working hard to make the digital service better and better.

If you have any comments or new ideas, we would love to hear from you.

Simply email us at customer.services@nhsbt.nhs.uk or complete an online form.