NHS Give Blood mobile application accessibility

This accessibility statement applies to the NHS Give Blood mobile application. This is run by NHS Blood and Transplant (NHSBT). 

We want as many people as possible to be able to use our digital services. 

Within this mobile application you should be able to: 

  • resize to 200% using native OS system resizing features
  • switch to landscape view without problems
  • use most of the mobile application using a screen reader (including the most recent versions of VoiceOver and Talkback)

How accessible this mobile application is

We know some parts of this mobile application are not fully accessible. 

We have conducted an audit to determine which parts are not yet fully accessible.

We are working to address these issues by 1 September 2021.

Request content in an accessible format

If you need information in a different format please get in touch and tell us:

  • the location of the relevant mobile application screen
  • your name and email address
  • the format you need (for example: audio CD, braille, BSL or large print, accessible PDF)

Report accessibility problems with this mobile application

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, please contact us and let us know, so that we can put it right.

Contacting us

To request information in an alternative format or to get further advice please contact us:

  • by email
  • by letter to BD Customer Services, NHS Blood and Transplant, Charcot Road, Colindale, London, NW9 5BG
  • by phone on 0300 123 23 23


To use Text Relay dial 18001 0300 1232323.

To use text chat please SMS 07860 034343.

Information about call charges

Enforcement procedure

If you contact us with a complaint and you are not happy with our response, you can contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this mobile application’s accessibility

NHS Blood and Transplant is committed to making our websites and mobile applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This mobile application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed in the non-accessible content section of this page.

Non-accessible content

The content that is not accessible is outlined in this section with details of:

  • how it fails the success criteria
  • planned date for when issues will be fixed.

Non-compliance with the accessibility regulations

We are currently working to resolve these issues. All issues identified will be resolved by 1 September 2021.

  • Some images do not have appropriate alt text.
  • Some components/links have colour contrast issues so that text is not easily readable.
  • Some links/labels are not descriptive enough.
  • Some components have focus or content expand issues.
  • Some forms do not have appropriate descriptive labels.
  • Heading structure on some screens is not in a logical nested order. Some components have a fixed header size which does not allow for content to be put in a logical hierarchy.
  • Some tables do not have the appropriate semantic HTML structure to enable screen reader users to understand the content.
  • Certain screens do not conform to HTML standards.

Disproportionate burden

Not applicable.

Content that's not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Some videos have audio description issues, these are exempt as they were published before 23 September 2020.

Accessibility of NHS Blood and Transplant services

Each NHSBT service has its own accessibility page, with details of how accessible the service is, how to report problems and how to request information in an alternative format.

You can access these pages from the footer of each website or mobile application.

How we tested this mobile application

This mobile application was tested by the Digital Accessibility Centre (DAC) for compliance with the Web Content Accessibility Guidelines.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.

Preparation of this accessibility statement

This statement was prepared on 16 June 2021.